? Frequently Asked Questions
Q What makes your lighting products stand out?
Our products stand out for their durability, reliability, and energy efficiency, adhering to a "Quality First" philosophy.
Q Do you have experience with international projects?
Yes, we serve multiple countries and regions around the world and have rich experience with foreign government projects. We possess all the necessary certifications for global compliance.
Q Do you support product customization?
Absolutely. We have a professional design and technical service team supporting personalized customization, ensuring that product shape, functions, and logos meet specific customer requirements.
Q How do you handle customer service and technical issues?
We have a professional team of experts who are prompt in communication and quick to resolve your issues, providing you with efficient and professional service.
Q What is your after-sales service policy?
For any quality issue, we have a dedicated after-sales department to solve your problems and ensure total satisfaction.
Q What is the typical delivery time for orders?
Bulk orders are typically ready within about 15 days, while regular batch stock orders are shipped within three days.
Lukas Lighting
